GET IN TOUCH
Five ways in. Pick the one that fits and the form changes to match. Four useful questions are worth more than a name and an empty message box.
- Reply time
- Within a few days, usually less.
- Who reads it
- A person, every message, without exception. The first reply comes from whoever built the part being asked about.
- If it does not fit
- We say so directly rather than sending a non-answer.
- What we do with it
- Answer it. Nothing submitted here is sold, shared or added to a marketing list.
There is one licence and no price list. Terms are agreed per institution and written into the contract, which is why the figure is discussed here rather than read off a page.
Read the researchAnything submitted here is held by us as controller, used to answer the message and for nothing else. No analytics, no cookies set by us, no marketing list.How we handle data
CONTACT QUESTIONS
Pre-booking is the one route to the product, whichever application is in mind. Investors use the second. Everything else goes to the third, and all three are read by the same people.
Within a few days, usually less. Every message is read by a person, and if the message does not fit we will say so directly rather than sending a non-answer.
Because it is the question that decides whether this is worth anyone's time. An organisation that can already diagnose a failed run in an afternoon does not need this, and we would rather establish that in the first message than in the third meeting.
Yes, and it is the expected path. Evaluation access is available now under a short agreement, and free and unrestricted once the research release is out. Either way it runs entirely in the customer environment with nothing reaching us.
The third form, and it goes to the top of the pile. A dataset partnership is the single largest thing standing between the published result and the fields it was built for.